Terms & Conditions

These terms and conditions govern the use of www.thearttrolley.com (this website) and/or services from Lorena Carbajal trading as The Art Trolley Creative Workshops. The Art Trolley Creative Workshops are owned and operated by Lorena Carbajal. Should you have any concerns, please contact Lorena Carbajal by email or by telephone: 07985 101 706

Acknowledgement and Acceptance of Terms & Conditions
Please note that by partaking in any courses/clubs or events run by The Art Trolley Creative Workshops and/or using this website you acknowledge that you have read, understood and accepted the terms and conditions. Please read them carefully.
Lorena Carbajal, trading as The Art Trolley Creative Workshops, reserves the right to amend or update such terms and conditions at any time without prior notice.

The Art Trolley Creative Workshops offer an online booking service. In order to successfully book a place you must complete the online form and make payment by the deadline provided. Failing to provide details via the online booking form and/or completing payment by the deadline will invalidate your booking, and your child(ren) will not be guaranteed a place. Please note Trial sessions are Not normally offered. Trial sessions may occasionally  be offered  at the sole discretion of The Art Trolley Creative Workshops . Attending a trial session, does not guarantee a place in a particular Session.

Please note: If your child(ren) attended The Art Club last term, this does not mean that they will be automatically signed up for The Art Club next term. You will need to follow the booking and payment process each term by the deadline provided. - If you have paid for two consecutive terms your place will be guarenteed for both terms but not thereafter.

All fees must be paid in advance by the deadline provided. Payments can be made by cheque or by online bank transfer (details will be sent by email along with the sign-up link). Late payment will incur an administration charge of £10.

The Art Trolley Creative Workshops has tried hard to make sure all information/communications reach you in a clear and timely fashion. Lorena Carbajal assumes no responsibility for miscommunications via email, or any other forms, due to technical difficulties, loss/delay of data transmissions, omissions, defects or malfunctions, undeliverable emails resulting from email filtering, or any other issue or errors of any kind, whether due to electronic, human, mechanical, or technical errors. Please adjust your spam filter settings so that you can receive emails from info@thearttrolley.com

Bad behaviour is not tolerated at The Art Trolley Creative Workshops. In the interests of promoting positive behaviour children are made aware of The Rules during their first session and reminded regularly.
The Art Trolley Creative Workshops kindly asks Parents/Carers for their support in promoting and maintaining this positive behaviour.
Parents should be aware that children who are disruptive, abusive or rude may be excluded.

Art Club Rules
In order to ensure a safe and happy environment we encourage positive behaviour and hope that this will impact on all learning experiences offered at The Art Trolley Creative Workshops. 
Some basic behavioural expectations include: Listening well to teacher and others, following instructions, raising ones hand, respecting the materials and equipment, being respectful to others, showing good manners at all times, no inappropriate language or shouting, no violence of any kind. 

Any children unable to behave in the correct manner will be subject to the following Behaviour Procedures: 
Our expectation is that every child will behave well and therefore they will start each term on a ‘green card’. 
1 - A verbal warning will be given, and if necessary reinforced. The child will be reminded of the rules and expectations. 
2 - If the inappropriate behaviour continues the child’s name will be moved an ‘amber card’. At this point the School Staff and Parents/Carers will be informed. 
3 - In the event of continuing or escalating inappropriate behaviour, the child’s name will move from ‘amber’ to ‘red’. At this point Parents/Carers and the Headmistress will be informed, the child will be removed from The Art Club and will not be allowed to take part in any club or activity run by The Art Trolley Creative Workshops until the following term. 

Please note: If a child is moved to an ‘amber card’ they will be encouraged to show consistent positive behaviour and, on demonstrating this, will be moved to a ‘green card’.

Late Collection
We ask that parents/carers arrive punctually to collect their children. The Art Trolley Creative Workshops is not responsible for the welfare of your child once the club/event finishes. Please call the teacher (Lorena Carbajal) as soon as you know you are going to be late.
Please note: you will be charged for another full session if you are more than 20 minutes late collecting your child. If you are persistently late you will be asked to make other safe arrangements for collection. Falling to do this will result in the child(ren) losing their place at The Art Club.

Workshops are subject to cancellation if the minimum number of attendees is not met. In the event that a workshop/ session is cancelled by the teacher an alternative date will be offered where possible. Failing this a refund will be issued for the session(s) missed.
In the event of cancellation, attendees will, whenever possible, be notified at least five days in advance. In the unfortunate event of illness / unforeseen circumstances forcing cancellation, I will attempt to give at least 24hrs notice.

Cancelling your place
Payment for each term is made for specific course dates and all lessons must be used within that term. The lessons cannot, under any circumstances, be transferred to later course dates, classes, or events outside of the course dates. 
A minimum of 7 days’ notice must be given, in writing, if you wish to cancel your child’s place at The Art Club.

You are entitled to a refund if:
• An alternative date for a cancelled session was not possible. A refund will be issued for the session(s) missed. No written request is required. 
• A club’s minimum numbers are not meet and the club is cancelled indefinitely. No written request is required. 

You won’t be entitled to a refund if:
• A child misses one or a number of sessions. 
A parent decides to stop their child attending once payment has been made. *In the case of pre-payment of two consecutive terms the first term will not be refunded. The second term will be refunded providing notice is given 7 days prior to the first session of the second term (a £5 cancellation fee will apply in this case). 
• A parent fails to interpret course/term dates correctly and fails to send their child after they have booked. 
• A child is removed from The Art Club on grounds of continued unacceptable behaviour. 
• A child is removed from The Art Club on grounds of persistent late collection. 

To apply for a refund please send details of your request, by email, to The Art Trolley Creative Workshops. Once the request has been received a decision will be made as to whether or not a refund will be granted. If the refund request is accepted a cheque will be sent to the parent in question.

Personal property
Neither Lorena Carbajal nor The Art Trolley Creative Workshops can be held responsible for any loss or damage to any personal belongings whilst attending any The Art Trolley Creative Workshops club or event. Please ensure that no valuable/breakable items are taken to the venue by your children.

Medical information
Any medical conditions that participants may have must be fully disclosed at the time of booking.

Special Educational Needs
Please notify the teacher of any relevant Special Educational Needs in advance of the first session.


The Art Trolley Creative Workshops may, from time to time, take photographs/film/audio of children’s artworks produced during The Art Trolley Creative Workshops. This material/data is solely used for the purpose of promoting and publicising The Art Trolley Creative Workshops, in printed material and on the website and on websites relating to www.thearttrolley.com. By taking part in workshops/ events/ sessions run by The Art Trolley Creative Workshops you hereby agree that copyright and all other rights in respect of photographs/film/audio of your child, and/or their artworks are hereby assigned to the Lorena Carbajal.

The material contained in The Art Trolley Creative Workshops website belongs to Lorena Carbajal. All rights are reserved. Except solely for your own personal and non-commercial use no part of this website may be copied, performed in public, broadcast or adapted without the prior written permission of Lorena Carbajal. Copyright of the content of classes and workshops is owned by Lorena Carbajal.

Films created during Animation Projects and/or Animation Workshops
By signing up to The Art Trolley Creative Workshops through the website and/or partaking in any activity run by The Art Trolley Creative Workshops you hereby agree that the copyright and all other rights in respect of children’s films created in the workshops are hereby assigned to the Lorena Carbajal. 
You agree that the films that your child(ren) contributed to may be exhibited in all media and formats. This may include public screenings and broadcast screenings. 
The Art Trolley Creative Workshops /Lorena Carbajal may without further consent use your child's name, likeness, testimony, photographs and moving image in advertising and publicity.